S/4HANA Introduction – RIO – REYHER Internet Order
The introduction of S/4HANA will also influences working with the RIO web shop. All the associated effects are summarised below.
Maintenance work
From Tuesday, 17 December 2024, preparations will start in the existing SAP system that will make it impossible to transmit shopping baskets (RIO orders), enquiry baskets and price and availability queries. However, RIO will still be available for searches after this date, and it will still be possible to edit favourites lists and shopping baskets/request baskets.
From 11 am on Friday, 20.12.2024, RIO will be put into maintenance mode. It will not be possible to use the system during this time. A corresponding message will be displayed when you access www.rio.reyher.de . As soon as the work has been completed, by the end of the company holidays at the latest, maintenance mode will be deactivated, and RIO will be available again without any limitations. It will then be possible to order any shopping baskets put together after 17 December 2024.
Article numbers
During the maintenance work, all REYHER article numbers in the RIO will be changed to the new, longer article numbers. In the process, we will swap some allocations between DIN and ISO articles, as long as the articles are technically identical. Stored customer article numbers will be adopted. For example, if you have stored your own article number for a DIN 933 article, an ISO 4017 article will appear in the search once the changeover work has been completed. Individual articles will be removed from the range during the changeover work. We will inform you about these articles once the work has been completed. You will find further information about the article number changeover here.
Shopping baskets/enquiry baskets
All items in shopping baskets/enquiry baskets will be retained during the changeover and during the time with no RIO access. Only the REYHER article numbers will be amended. Once RIO is online again in the new year, it will be possible to transfer outstanding shopping baskets and enquiry baskets.
Quotations
All outstanding quotations (i.e. quotation items that have not been ordered by 17 December 2024) will be invalidated. ATTENTION: Please order from any quotations that have been transmitted by 17 December 2024. Otherwise, a new enquiry will be necessary from 2025.
RIO SCAN
If the old method without a keyboard scanner is used for RIO SCAN, items uploaded in the RIO SCAN mask will be retained. The article numbers will be changed automatically.
Favourites
Your favourites lists will remain unchanged. The article numbers will be automatically converted to the new REYHER article number.
Change from requested shipping date to requested delivery date
With the introduction of S/4HANA, we are changing the logic of the transmitted date. Up to now, RIO has provided for the entry of a requested shipping date (the date on which the goods are shipped from REYHER). This will now be changed to a requested delivery date. This means that in the future, the day on which the goods are expected to be received must be specified.
If you have any questions, please contact the RIO team at the following e-mail address: rio.ebusiness@reyher.de
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